Terms and Conditions

General Terms & Conditions

  • Star Planet Membership is open to all Malaysians aged 13 years old and above only.
  • Each individual is only entitled to apply for ONE (1) membership e-card.
  • The assigned e-card served as the membership card and no physical card will be issued.
  • Membership is ZERO (0) cost with lifetime validity.
  • Applicant must provide an accurate Identity Card number upon membership sign-up to receive Reward Points in future.
  • Any discount benefit is only applicable for purchase made at on-ground ticket launch, Star Planet's Office and via Star Planet's hotline unless otherwise stated.
  • Member is required to present membership e-card and identification card (IC) upon ticket purchase to enjoy discount and benefits offered. The name and IC number showed on e-card shall match with the presented Identity Card to be eligible.
  • The membership e-card is non-transferable and all benefits and privileges are only redeemable by the registered member.
  • By signing up as a member, you consent to the usage and processing of your personal data by Star Planet.
  • Star Planet reserves the right to refuse membership, access, or continued access to service, at any time and is under no obligation to give reasons for the refusal.
  • Star Planet reserves the right to cancel/withdraw a membership e-card and forfeit all accumulated Reward Points of any member who violates the Terms & Conditions.
  • Star Planet reserves the right to modify the Terms & Conditions herein, the membership privileges, and terminate the membership scheme at its sole discretion, at any time, without notice.
  • By participating in the Program, Member agrees to the terms and conditions, rules, regulations, policies, and procedures of the Program set forth by Star Planet.
  • This Membership Program is intended for individual use only and is not available to companies or corporations.
  • We may terminate the program at any time provided we give you a 60-day prior notice.

Terms & Conditions - Reward Points & Redemption

  • Member earns ONE (1) Reward Point for every RM1 spent on ticket(s) of concerts organized by Star Planet in Malaysia.
  • The accumulated Reward Points are only eligible to redeem item(s) available in the Reward Catalogue and cannot be used to redeem cash.
  • Reward Points will be awarded based on net cash received from ticket purchase only. Reward Point is accumulated without decimal place. Cash value less than RM1 will not be counted.
  • Award of Reward Points shall be within 5 working days from date of ticket purchase.
  • Members are advised to keep all receipts for 6 months in the event of any discrepancy in the Reward Points’ accumulation.
  • Delivery is applicable to address within Malaysia only.
  • If delivery of the item(s) at the address maintained on records is unsuccessful despite repeated attempts (up to 2 attempts), the said redemption request will be canceled and the Reward Points will be credited back to the member’s account within 14 working days.
  • Redemption order cannot be canceled or modified once request is placed.
  • All item(s) listed under Reward Catalogue are subject to availability of goods at the time of redemption. Item(s) listed are subjected to change without any prior notice.
  • Images of item(s) displayed under Reward Catalogue are for illustrative purposes only. Characteristics of actual product may vary.
  • Any dispute as regards delivery of defective or deficient items must be addressed by the member to Star Planet within 7 working days of the date of receipt of the items. Any claims made after 7 working days shall not be entertained and member shall be deemed to be satisfied with the item(s).
  • Member shall notify Star Planet if an order is not received within 14 working days from the date the redemption order is placed.
  • Star Planet reserves the right at any time, without prior notice, to alter / modify / change all of these Terms & Conditions.
  • Points will not be awarded if in Star Planet’s reasonable opinion the ticket(s) purchased will be used for resale or commercial use and any Reward Points awarded on such purchases will be forfeited.
  • There is no expiry date for points earned while in the program so long as you are a Member.
  • You may end this Membership at any time by requesting the cancellation of your program. Any unused points will be forfeited effective from the date of cancellation.